Master the backbone of hospitality with world-class operational skills
The 1-year Room Division Operations Programme (RDOP) equips students with the essential knowledge and practical expertise required to manage front office, housekeeping, and guest services in the hospitality industry. The curriculum combines theory with hands-on training, enabling students to gain proficiency in reservation systems, front desk management, housekeeping operations, property management software (PMS), and customer service excellence.
This diploma prepares students to build a career in one of the core operational divisions of hotels. Participants will benefit from:
Industry-recognised qualifications: Diploma from IIAS Proskills with Tourism and Hospitality Skill Council (THSC) certification
Hands-on training in front office and housekeeping laboratories
Career pathways into hotels, resorts, cruise lines, and global hospitality brands
Practical application of front office and housekeeping theory through labs, workshops, and projects
Use of modern property management and reservation systems to deliver superior guest experiences
Development of professional etiquette, grooming standards, and customer service skills
Focus on communication, problem-solving, and guest interaction through language labs, presentations, and role-play
Industrial Training (16–20 weeks) after the second semester in leading hotels and hospitality establishments.
Roles, responsibilities, and front desk etiquette
Reservation management, check-in/check-out procedures, and guest handling
Training on PMS software and exposure to global hospitality standards
Principles of room cleaning, maintenance, inventory control, and hygiene standards
Linen management, safety protocols, and décor presentation
Enhancing verbal and written communication skills for guest-facing roles
Top-ranked hospitality institute in West Bengal (GHRDC-rated)
State-of-the-art front office and housekeeping laboratories
Experienced faculty with strong academic and industry backgrounds
Proven placement record with leading hotel chains and global hospitality groups
Personalised tutorial support for students from vernacular-medium backgrounds
Curriculum designed to develop customer service excellence and operational leadership
Training in hotel software, revenue management, and current industry trends
Students eager to begin a hospitality career in just one year
Individuals interested in front office, guest services, or housekeeping management
Candidates aspiring for global career opportunities with strong earning potential
Students who enjoy dynamic, people-oriented roles in a fast-paced industry
Graduates of this diploma can pursue a full Bachelor’s degree in Hospitality Management (Class 12 pass required)
Advance into specialised roles in guest relations, operations management, or international hospitality brands
RDOP graduates are highly sought after for their professionalism, technical expertise, and job readiness. IIAS School of Management, Siliguri, works closely with leading hotel brands, luxury resorts, and international hospitality companies to provide excellent placement opportunities.
Our recruiters include:Global hotel chains, boutique properties, and premium service providers.
